Goa’s commitment to accessible, transparent, and efficient governance has found a powerful expression in GoaOnline, the state’s unified digital services platform. Under the leadership of IT & Tourism Minister Rohan A. Khaunte, the Department of Information Technology, Electronics & Communications (DITE&C) is driving Goa’s digital transformation through GoaOnline, a unified platform that brings government services to citizens’ fingertips
As of June 2025, GoaOnline has processed over 9.34 lakh service requests across more than 30 departments, marking a clear shift to digital-first governance. With 200+ services digitized, citizens can now apply for certificates, licenses, and permits online, significantly reducing the need for physical visits.
Top-performing departments include:
• Revenue Department: 4.45 lakh applications completed, primarily for income and caste certificates.
• Labour & Employment: 3.16 lakh successfully processed applications for labour registrations, licenses, and welfare services
• GIDC: 75,800 digital services delivered, including land allotment, NOCs, and business permissions
• Health Services: Over 36,300 online completions for birth/death certificates and medical NOCs
These figures represent completed service transactions, highlighting both the scale of adoption and the successful delivery of services across departments.
To ensure last-mile access, Gramin Mitra extends GoaOnline to rural households, delivering services like certificates and subsidies directly to citizens’ doorsteps.
The data speaks volumes: With 9.34 lakh applications processed out of 9.54 lakh applications received and a strong focus on transparency and compliance, Goa is emerging as a national model for digital governance
The Department of ITE&C continues to innovate, with upcoming plans to expand service categories, launch mobile accessibility features, and integrate emerging technologies like AI-based service recommendations and chatbot support.
Goa is not just catching up—it’s leading India’s digital governance movement. With GoaOnline, the state has shown that even the smallest state can set the biggest benchmarks, states a press release.
